Frequently Asked Questions

Here are a few of the most frequently asked questions about Yacht StarShip. If you need further assistance, or information that cannot be found on this site, please contact Yacht StarShip Reservations at (813) 223-7999.

Reservations


How do I make reservations?
You can make your reservations either online or by calling us at (813) 223-7999. Our reservations booth is open Monday through Friday from 9:00 AM – 6:00 PM.

Do I have to pay when I make the reservation?
Yes. Full payment in required in order to guarantee your reservation. You can either do this online or over the phone with a credit or debit card. Reservations are non-refundable, but fully transferrable, except for holiday and special event cruises.

I do not have a credit card. Can I make a reservation?
Our main office is located at 603 Channelside Drive, Tampa, Florida and open Monday through Friday from 9:00 AM to 6:00 PM. A reservation may be made at this location with either cash or money order. Reservations can be made for both the Clearwater and Tampa locations.

How far in advance do you recommend that I make my reservation?
Reservations are open 60-days prior to cruise dates. Cruises often sell out! We recommend booking as far in advanced as possible for regular dinner cruises. Fridays and Saturdays are the busiest nights and tend to book up very quickly, so calling as soon as possible is always best. For special event or holiday cruises, we recommend booking up to 90-days in advance. Our special event cruises are very popular and have limited seating, the majority of them selling out. We do not guarantee any availability for special events.

What’s included in the price of my ticket?
For public lunch or dinner cruises, your ticket includes your cruise, reserved table and a 3-course seated meal (buffet offered during summer and special occasions). Dinner cruises include DJ entertainment and dancing after dinner. Your ticket does not include any on board purchases such as beverages or menu upgrades.

Does my ticket price include gratuity?
All Yacht StarShip tickets and Gift Certificates have gratuity and staff compensation included in ticket price. Beverages and onboard purchases are additional. Standard restaurant gratuities apply for appetizers and beverage (onboard purchases only).

Can I request a window seat?
You may purchase a guaranteed window seat for $25 per table. You can add this onto your reservation online or request it at the time of booking over the phone. The purchase of a window seat must be done in advance. We do not offer window seat upgrades once you have boarded the yacht.

Do you offer any senior discounts?
At this time, we do not offer any discounts for seniors.

Dress Code


What is the dress code attire for dinner?
Yacht StarShip dress code is resort casual to dressy casual attire. Also known as “Sunday Attire” or “Florida Casual”. This includes: nice jeans, dress shorts, Tommy Bahama-style shirts, polos, button-down shirts, slacks, sundresses, dress sandals and boat shoes.

Cut-off or frayed jeans, T-shirts, tank tops, casual hats, skullcaps and flip-flops are prohibited on the yacht. Management reserves the right to refuse entry to anyone if they are inappropriately dressed.

What is the dress code attire for lunch and brunch?
For men, we recommend dress shorts or pants with a dress shirt, polo or Tommy Bahama-style shirt. For women, we recommend a sundress or skirt/shorts with a blouse. Worn or torn clothing, tank tops or flip-flops are prohibited in the dining room.

Parking


Where do we park for the cruise out of Channelside Tampa?
Paid parking is available in the Garrison Surface Lot directly in front of Yacht StarShip at 603 Channelside Drive. There is also the Tampa Port Authority parking garage located across the street from the Channelside Plaza. Garage parking is $2.00/hr. When special events are taking place at the Amalie Arena, Yacht StarShip offers validation for the garage to keep your rate at $2.00/hour. Rates are subject to change without notice. Tampa Directions

Do you charge for parking?
Yacht StarShip does not own or manage the parking lot. Paid parking is available in the Garrison Surface Lot directly in front of the Yacht StarShip dock. The Port Authority parking garage also charges a fee for parking. Rates are $2.00/hour in garage and higher in the Garrison Surface Lot. We offer validation for garage parking only, to preserve the $2.00/hour parking rate during special events.

Where do we park for our cruise from Clearwater?
Parking is available for our Clearwater location in the Clearwater Municipal Marina parking lot. Half-day passes are now $6.00 cash only per car and passes may be purchased at our Clearwater ticket booth. Clearwater Directions

Tickets/Boarding Passes


Where do I pick up my tickets?
Your tickets will be at the Yacht StarShip Ticket Booth (either in Tampa or Clearwater), located next to the ship. For your convenience, this booth opens one hour prior to the scheduled departure time.

What kind of security check is required when I pickup my tickets?
Your photo identification and reservation number are required at our ticket booth when picking up your tickets. Wrapped gifts or packages of any kind are not allowed onboard and will not be stored in our ticket booth. All gifts should be in gift bags and available to search by our marine crew.

Can you e-mail or mail me my boarding passes?
Your confirmation e-mail will include your confirmation number to pick up your tickets at our ticket booth when you arrive for your cruise. We do not send the boarding passes to you prior to your cruise.

Boarding Process


Is the vessel handicap accessible?
Yacht StarShip I has an elevator on board with a maximum capacity of three (3) passengers. StarShip can accommodate most wheelchairs, motorized scooters and walkers. Please indicate when making your reservation if any members of your party need accommodation.

Yacht StarShip II can accommodate standard wheelchairs on the first deck of the ship, however there is no elevator for access to the second and third decks. There is a restroom on the first level with limited handicap access.

Yacht Sensation can accommodate standard wheelchairs on the first deck of the ship, however there is no elevator for access to the second deck. There is a restroom on the first level with limited handicap access.

Is there pre-assigned seating?
As you board, our captain and marine crew will direct you to your deck. From there, our hostess will show you to your reserved table(s).

May I bring my own camera on board?
Upon boarding, our photographer will capture a welcome aboard photo for you and your guests. Guests are more than welcome to bring their own camera for personal pictures while aboard the ship.

Cruising & Dining


Where does the boat dock and depart from?
Yacht StarShip docks regularly out of Tampa and Clearwater. Your departure site is printed on your confirmation page when booking online. When docking in Tampa, Yacht StarShip normally departs from 603 Channelside Drive, near the Amalie Arena. When docking in Clearwater Beach, the yacht will depart from the Clearwater Municipal Marina, 25 Causeway Blvd., Slip #55.

Where is the normal cruise route?
Yacht StarShip’s normal Tampa route includes cruising out of the Ybor Channel and into the Hillsborough Bay and Garrison Channel. While in route, passengers view Bayshore Drive, Harbour Island, Davis Island and Downtown Tampa’s Skyline. Yacht StarShip’s Clearwater Cruise route includes views of the scenic intercostal waterway from Bellair to Island Estates. Weather permitting, we will cruise into the Gulf of Mexico for a famous West Coast Sunset.

How soon will my party begin eating on our cruise?
Please keep in mind, that unlike a typical restaurant, all of our guests arrive at the same time. Once onboard, you will be greeted by the hostess and escorted to your private table. Your server will introduce themselves and give you the opportunity to decide for yourself how to pace your service. Serving may begin immediately.

What type of entertainment do you have?
After dinner, dance to the sounds of our Cruise Director’s vast repertoire on the lounge deck or relax beneath a blanket of stars, while taking in the beautiful sights and sounds of Tampa Bay or Clearwater Beach. Enjoy the best views, only possible from the water! From exciting dance music to romantic dinner music, Yacht StarShip’s Cruise Director will simply dazzle you. Lunch cruises will feature an interesting and informative narration describing historical points of interest along the route.

Do you offer any vegetarian, vegan or gluten free options?
Yes, we offer a vegetarian option on all of our dinner cruises. For any other dietary restrictions, please let your reservations agent know at the time of booking so we can notify the chef. We can accommodate most dietary restrictions when notified ahead of time.

Do you have a kid’s menu?
Children are welcome to order off of our regular dinner menu or we have chicken tenders and french fries available for purchase on the yacht.

Weather, Rescheduling & Cancellation Policies


What is your cancellation/refund policy?
Yacht StarShip’s cancellation policy states that public Yacht StarShip tickets are non -refundable, however, they are transferable for up to one year. If you do not reschedule at least 24 hours prior to your cruise, the reservation is subject to a $10 per person rescheduling fee.

Special event cruises are non-refundable and non-transferable. In the event you are not able to make it, you may change the name on your reservation to let someone else use your tickets.

What if it rains?
Yacht StarShip will cruise in most weather conditions all-year round. Each enclosed deck is climate controlled and the weather will not affect your cruise. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard, the ship will remain dockside for the length of the event.

Special Occasions


Does Yacht StarShip do anything special for anniversaries, birthdays, etc?
For birthdays or special occasions, we will include a message on our welcome board in the boarding area and decorate their dessert plate. We also have bottles of champagne available for purchase on board. Please let us know when you make your reservation if you are celebrating a special occasion.

I want to do something extra special for a birthday, anniversary or proposal, do you offer anything?
We have several special Enhancement Packages available at a discounted rate. These packages must be purchased in advanced. View our list of Enhancement Packages.

Can I bring a birthday cake on board?
Small cakes that do not require refrigeration are allowed to be brought on board. Your server will place the cake in our galley until it is ready to be cut and served.

Do you offer private parties?
Yes, we offer several options for semi-private or private groups of 50 people or more. For more information on booking a private event, please call us directly at (813) 223-7999 and ask to speak with a group sales manager or you can fill out our event contact form here.

Do you offer gift certificates?
Yes, you can purchase Gift Certificates here.

Career Opportunities


How can I apply to work for Yacht StarShip?
Click here to apply online. Or email your resume to jobs@yachtstarship.com.